Refund & Cancellation Policy

Onbew is a monthly subscription operated by Prabhas Kadari (“Onbew”). This page explains exactly how cancelling works and when we refund. It is meant to be readable and fair, and it describes what the product actually does.

1. There is no deposit and no setup fee

You are not asked for a deposit, a joining fee or a minimum term. Your first payment is your first month, and every payment after it is a month in advance.

2. Cancelling

You can cancel at any time from your billing page, in one click. There is no notice period.

• Cancelling stops all future charges immediately.
• Your website stays online until the end of the month you have already paid for.
• We do not refund the current month, because the service for it has been provided.

3. When we do refund

We will refund you, without argument, in these cases:

• You were charged in error — a duplicate charge, a charge after you cancelled, or an amount that does not match your plan. Refunded in full.
• We never delivered a website. If you paid and we did not produce a website you could review, tell us and we refund that payment in full.
• We ended your subscription for a reason that was not your fault. We refund the unused part of the period.

Outside those cases we do not refund a period that has been served — but if something has gone genuinely wrong, write to us and a person will read it. We would rather settle a complaint than win one.

4. If your website is not what you wanted

Nothing is published until you have seen it and approved it, and your plan covers ongoing changes — so the first thing to do is tell us what is wrong and let us fix it. That is what you are paying for, and it is almost always faster than a refund.

If we cannot get it right, you can cancel and stop paying. We do not hold your website, your content or your address hostage on the way out.

5. If a payment fails

We email you, retry the payment over the following days, and your website stays online for a grace period of 7 days. We email you again before that period ends.

If the payment still has not cleared we suspend the website — visitors see a short holding page. Nothing is deleted. Your website, its content, your images and your address are kept, and one payment restores it.

6. Add-ons and third-party costs

If we ever pay a third party on your behalf — a domain registration, a paid font, a licensed image — that amount is not refundable once we have incurred it, because we cannot recover it. We will always tell you before doing so.

7. How to cancel or ask for a refund

Cancel from your billing page inside the product. For a refund, email support@onbew.com with the email address on your account and what happened. We aim to reply within two working days.

Approved refunds go back to the original payment method. Your bank usually takes five to seven working days after we send it.

8. Chargebacks

Please contact us first. A chargeback takes weeks and locks both of us out of fixing the actual problem; an email usually settles it the same day.

9. Contact

Prabhas Kadari — a sole proprietorship operated by Prabhas Kadari. Bengaluru, Karnataka, India — registered address pending. · support@onbew.com